We're specialists in emergency cleaning, property maintenance & pest control, offering services across the UK, 24/7, 365.

We've been successfully fulfilling national contracts for over two decades and are professionally trained, fully insured and accredited members of some of the nation’s most respected industry certification bodies.

Founded icon

Founded in 1999

Clients icon

Clients 2,000+

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Av. response time 2hr

Emergency callout icon

Emergency callouts 5,200+

Founder’s Statement

We aim to bring a feeling of certainty to those in need of emergency cleaning, decontamination, restoration and reactive property maintenance.

I can say with sincerity that we put clients front and centre of what we do. Our empathy for their situation is real. We listen intently to their needs. We understand their challenges so that we quickly formulate a solution that works for them. We employ operatives, tradespeople and engineers who are as considerate and kind as they are skilled at their trade.

I'm excited for 2022 for many reasons, not least of all because it will see us further expand our operations around our customers' needs. From being primarily an emergency solutions provider we're extending our services to include pre-planned maintenance programmes helping, where possible, to reduce a client's need for reactive, emergency works.

What we do isn't not rocket-science, yet many of our national competitors fail to deliver on their promises, our point of difference is that we genuinely care. By looking after our clients and their assets we'll continue to make a positive difference to their 'everyday'.

Graham Hickman
Managing Director

Our team

In both planned and emergency situations we place the client's needs front and centre. Our solutions and our team is 100% focused on client satisfaction aiming to reduce, and wherever possible remove, the headaches associated with cleaning, decontamination and remedial works.

The senior leadership team have a combined 60 years in the industry and bring experience and a steady hand to our operations.

Our staff in the field, our technicians and our multi-skilled tradespeople are chosen for their ability to get things done right first time which enables us to deliver value-for-money and better outcomes for clients across all service lines. Together we genuinely take pride in our work and go the extra mile.

Why Choose Us

We're ready to help in an emergency

We’re ready to help
in your emergency

When you need a specialist cleaner or an urgent property repair in an emergency situation, we're ready to help with our rapid response call outs any time of the day, any day of the week - all year round.

Fast emergency response

Fast emergency
response

We're quick to respond. Our team is strategically positioned throughout the length and breadth of the UK, and enabled us to achieve a 2-hour response time (or better) in 98% of call-outs during 2020.

Fully accredited & insured for your assurance.

Fully accredited & insured
for your assurance

We're accredited members of the nation's most respected industry certification bodies and fully insured with £10m public liability and £10m professional indemnity.

Client Testimonials

Read what our happy clients have to say about our service.

D. C.

1 Star 2 Star 3 Star 4 Star 5 Star

7 months ago

Genuinely great service from a company that's there for you when you need them. 

K. W.

1 Star 2 Star 3 Star 4 Star 5 Star

7 months ago

Prompt professional service with a genuine 24/7 response. Staff go above and beyond and are a pleasure to deal with.

D. A.

1 Star 2 Star 3 Star 4 Star 5 Star

7 months ago

They're our one-stop maintenance company from Plumbing to professional cleaning. Really easy to deal with.

A. G.

1 Star 2 Star 3 Star 4 Star 5 Star

7 months ago

They're our 'go-to' in emergencies. When one of our stores are not trading due to floods we call them to get us up and trading again. 

T. M.

1 Star 2 Star 3 Star 4 Star 5 Star

8 months ago

The team at Complete Environmental Services always do a great job at our routine maintenance. They are excellent at their job and friendly.

C. M.

1 Star 2 Star 3 Star 4 Star 5 Star

8 months ago

Helpful and friendly team with great customer service. Really pleased with what they do for us on a regular basis.

M. S.

1 Star 2 Star 3 Star 4 Star 5 Star

9 months ago

Excellent service and great personal engagement & feedback by the technician who took responsibility and ownership of the remediation work. 

S. J.

1 Star 2 Star 3 Star 4 Star 5 Star

9 months ago

Brilliant service. Had a visit from Aaron this morning and he couldn’t have been more helpful. Can’t recommend him highly enough!

Health & Safety

The health, safety and well-being of our colleagues, clients and the wider public is a responsibility we take seriously. As such we've taken appropriate actions to mitigate the dangers associated with our activities wherever possible, and where that's not possible, we've taken steps to minimise the risks.

Health &Safety Policy

Our health & safety policy sets out our approach to H&S, how we manage our legal and moral obligations and clearly explains who does what, when and how.

Risk Assessments & MethodStatements

Each job is assessed for risk and, where appropriate, specific and thorough method statements are created to ensure every person impacted from our work remains safe. This includes Control of Substances Hazardous to Health (COSHH) which is particular relevant to our work.

Culture

Each colleague is encouraged and required to input to our H&S process management, through sharing potential risks identified during their working day helps us create a culture where health & safety is prioritised.

Download H&S Policy

We’re fully accredited

Safety and legal compliance are engrained in everything we do, and for your reassurance, we're accredited members of the nation's most respected industry certification bodies including BPCA members, Safe Contractors Approved, Biokil Crown Approved and an Altius Approved. Fully insured with £10m public liability and £10m professional indemnity you can be confident you’ve contracted your problem to a competent and responsible supplier.

ALTIUS
BioKillCrown Approved Contractor
Safe Contractor Approved
British Pest Control Association Member